【正确答案】
A
【答案解析】Since I started working part-time at a grocery store, I have learned that a customer is more than someone who buys something. [26] To me, a customer is a person whose memory fails entirely once he or she starts to push a shopping cart. One of the first things customers forget is how to count. [27] There's no other way to explain how so many people get in their express line, which is clearly marked 15 items or less, with 20, 25 or even a cart load of items. Customers also forget why they came to the store in the first place. [28] Just as I finish ringing up an order, a customer will say, "Oops, I forgot to pick up a fresh loaf of bread. I hope you don't mind waiting while I go get it." Five minutes later, he's back with the bread, a bottle of milk, and three rolls of paper towels. Strange is it seems customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, my customer will wait until I announce the total. Then, in surprise, she says, "Oh no, what did I do with my check book?" After 5 minutes of digging through her purse, she borrows my pen because she's forgotten hers. [29] But I have to be tolerant of customers because they pay my salary, and that's something I can't afford to forget.
26. What does the speaker say about customers' entering the grocery store?
[解析] 录音提到，顾客就是那种一旦开始推购物车就会完全丧失记忆的人，因此本题答案为A。
[点睛] ①根据选项中的behave, grab, become excited, care more about可推测本题是关于某类人行为的描述。②B的“拿便宜东西”，C的“兴奋得像头一次去一样”以及D的“关心价格多于用途”在录音中均未提及。③录音提到a person whose memory fails entirely“一个完全丧失记忆的人”，符合“短文听力听到什么选什么”的答题原则。
【正确答案】
D
【答案解析】Which customers are supposed to be in the express line?
[解析] 录音提到，很多顾客带着20件、25件甚至一整购物车的东西进入超市的快速结账通道，而这个通道是专门给购买15件及15件以下商品的顾客准备的，因此答案是D。
[点睛] ①根据选项中的with a VIP card, paying in cash, needing assistance, with 15 items or less可推测本题可能问某些人具备的某种资格。②A的“贵宾卡”、B的“现金支付”以及C的“需要帮助”在录音中完全没有提到，均属于随意捏造的选项。
【正确答案】
B
【答案解析】What does the speaker say some customers do when they arrive at the check-out counter?
[解析] 说话人提到，有的顾客会在结账时突然想起忘了买某样东西，于是走回去拿，结果回来的时候还多拿了其他东西，也即挑了更多的商品回来，因此选B。
[点睛] ①四个选项都是动词原形短语，可推测本题可能问某些人的具体行为或打算。②说话人没有提到A的“更换商品”和C的“拿出不需要的商品”：D的“计算总的花费”是利用说话人在录音中提到的 I announce the total而制造的干扰项。③此题需要做简单的推理，根据顾客拿了更多的商品回来这一信息来判断。
【正确答案】
A
【答案解析】What does the speaker say about his job at the end of the talk?
[解析] 说话人最后提到要容忍顾客，因为是顾客付给他工资，这一点是他不能忘，也不敢忘的，因此选A。
[点睛] ①四个选项均是关于It需要某些技能，可推测问题可能与某事需要具备什么能力有关。②B的carefulness, C的communication skills以及D的math这些关键词说话人均未提及。③A的tolerance是录音中tolerant的名词形式，符合“短文听力听到什么选什么”的答题原则。另外，转折词But后往往是考查重点。