问答题
● Read the letter below. Dear Sir or Madam Our Order Number 8044P On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer's ink from you. When we received this order, we found that the bottle was broken, and that the ink from the bottle had damaged all six packs of paper. We should be grateful if you would replace these items, or arrange to credit us with their value. Yours faithfully Miguel Gomez, Office Manager ● Write a reply to your customer ● thanking him for his letter ● apologising ● saying what you are going to do about his complaint ● promising better service in future. ● Write 60--80 words. ● De net include postal address.
【正确答案】 (for reference only) Dear Mr Gomez: Thank you for your letter of [date]. We are extremely sorry that your order were damaged. We are happy to replace the items which were damaged and will send the goods today by express post. You are a very important customer for us, and we will make sure that all goods are packed well in future. Again, thank you for your order. If you have any questions please contact me. Office Manager