单选题

A、 The hotel assigned five-bed room for her.
B、 The hotel offered a special package to her.
C、 The hotel confused her with another guest.
D、 The hotel was overbooked for that evening.

【正确答案】 C

【答案解析】[听力原文]
W: Hi. I am Alice Wilson. I have a reservation for tonight.
M: Okay. Ms. Wilson. That"s a room for five, and...
W: Excuse me? You mean a room for five dollars? I didn"t know this special offer.
M: No. According to our records, a room for five guests was booked under your name.
W: Hold on. There must be some mistake.
M: Okay. Let"s check this again. Ah, Ms. Alice C. Wilson for tonight...
W: My name is Alice Wilson.
M: Okay. Let me check this again. Oh. Okay. Here we are. Alice Wilson. A room for one for the 13th...
W: Oh, wait! It was for tonight. Not tomorrow night.
M: Hum. I don"t think we have any rooms for tonight. There"s a convention going on in town.
W: Come on! You must have something. Anything.
M: Well. Let me check my computer here. Ah!
W: What?
M: There has been a cancellation for this evening. A honeymoon suite is now available.
W: Great. I"ll take it.
M: But I"ll have to charge you two hundred fifty dollars for the night.
W: I should get a discount for the inconvenience.
M: Well. The best I can give you is a ten percent discount plus a ticket for a free continental breakfast.
W: Hey. Isn"t the breakfast free anyway?
M: Well, only on weekends.
W: I want to talk to the manager.
M: Wait, Ms. Wilson. I think I can give you an additional 15% discount and I"ll throw in a free room for the next time you visit us.
W: That"ll be a long time.

What was the problem with the woman"s reservation at the beginning?

[解析] 选项的关键词包括hotel、room、package、guest，且前三个选项都提到了her，可猜测题目与女士入住酒店有关。男士说，女士以Alice C. Wilson的名字订了一个5人的房间，女士说自己的名字是Alice Wilson。可见是酒店混淆了客人的名字，造成失误，故答案是C。

A、 The twelfth.
B、 The thirteenth.
C、 The fourteenth.
D、 The fifteenth.

【正确答案】 A

【答案解析】[听力原文]
For what day did the woman make a howl reservation?

[解析] 男士说，根据记录，女士预订的房间是13号，但女士马上纠正，订的是今晚，不是明晚。由此可以推断今天是12号，是女士预订的日期，故答案是A。出现数字的题目，要边听录音边做好笔记。

A、 5%.
B、 10%.
C、 15%.
D、 20%.

【正确答案】 B

【答案解析】[听力原文]
How much is the initial discount on the honeymoon suite the man offers?

[解析] 从选项可猜测题目与数字细节有关。男士说可以给女士的折扣是10%。故答案是B。数字细节题，要边听录音边做好笔记。要注意数字出现时相关联的信息，并留意题目问的问题。听完问题后，可排除没有在对话中提到的A和D。C是接待员听到女士说要找经理而再次给她的折扣，答非所问可排除。

A、 She wanted to receive an apology from the hotel manager.
B、 She wanted to get additional discount.
C、 She wanted to receive the free coupon for the room right away.
D、 She wanted to stay away from this hotel.

【正确答案】 D

【答案解析】[听力原文]
What did the woman think of the man"s last offer?

[解析] 选项都包含She wanted to，猜测题目与女士的意愿有关，对象可能是酒店，因为A、D提到了hotel。男士说等女士下次光临的时候给她免费的房间，女士说，耍我再来光顾你们的酒店，那是很久以后的事了，意指对该酒店避而远之，故答案是D。另外，从apology、stay away可知女士对酒店的服务不满意。确定听音重点，边听录音边做好笔记。