单选题
74.
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?( )
A、
Service Strategy
B、
Continual Setvice Improvement
C、
Service Operation
D、
Service Design
【正确答案】
B
【答案解析】
了解测量内容及其测量原因是服务生命周期哪些部分的关键因素( )
A．服务战略 B．持续服务改进 C．服务运营 D．服务设计
提交答案
关闭