填空题
The world's top airlines have been, battling for several years to equip the business class of their aircraft with everything they believe the business customer could desire. Over ￡, 2bn plane has been spent on services. (31) as faxes, on-board shopping and even video games. The problem (32) that business customers do not seem particularly interested in hi-tech entertainment and certainly not in working (33) they are travelling, flying is, for most business travellers, a chance to relax
This has been indicated by a number of surveys which have given business travellers a chance to say (34) they want from air travel. (35) highest priority is given to old-fashioned airline values such as comfort, fast check-in and good food. Not surprisingly, the most important single priority, on long-haul flights is comfortable seals. The survey, also revealed that travellers particularly disliked the lack of personal space given by many airlines and not (36) treated as an individual. It would appear that the main desire of most business travellers is peace and quiet and (37) more entertainment and business facilities.
For business travellers the results of these surveys probably come as no surprise. But it does make one wonder (38) airlines have carried out enough research before spending vast amounts of money on new (39) generally unwanted systems. Every business traveller knows that if you are a frequent flyer with a heavy schedule, rest and comfort are what you desire above (40) else. All airlines would do well to bear this in mind.