单选题
单选题 What does the woman want the man to do?
A. Give her money back．
B. Have the spoiled chicken replaced．
C. Tell her the way to a shop．
D. Look for her lost receipt．
【正确答案】 A
【答案解析】[解析]
M: Can I help you．Madam?
W: Yeah，I am returning this chicken．This is the oldest，toughest bird I've ever seen，and on top of that，it's spoiled．
M: Well．I'm sorry this has happened．I'll give you a new one．Do you have your receipt?
W: My receipt?No．I don't have my receipt．I threw it out already．
M: Look, Madam，I'm sorry, but no receipt, no refund．That's the company policy．
W: You'd better give my money back right now, or else．you are going to be in hot water．
M: Look，I'm sorry, but the policy is“No receipt, no refund”．That's iust the way itis．
W: What? This is ridiculous．Look, you don't seem to understand．My friend had recommended Brown's．So I came to this store and I bought this chicken．
M: Well．you see．That's the problem．This isn't Brown's supermarket．
W: This isn't Brown's?
M: No．Brown's is across the street．
W: Oh．I am so sorry．I am so embarrassed that I could die．
M: Well．
W: Please forgive me．
M: That's all right．We all make mistakes．Now, what I want you to do is：You take this chicken and you go across the street to Brown's and you shake it in their manager's face．

[解析] 对话的开始部分女士说“I am returning this chicken.”，说明她 到超市来的目的是退以前买的鸡肉，随后的对话中男士也提到“no receipt， no refund(没有收据不可退款)”，由此可以判断[A] 选项正确。选项[B] 迷惑 性很强，在对话中只有男士提到过我给你换新鲜的鸡肉“I'll give you a new one.”，不能说明女士是来换鸡肉的，因此不能选择[B] 选项。
单选题 Why does the man reject the woman's request?
A. The company won't recall goods already sold．
B. There isn't anything wrong with the chicken．
C. The chicken isn't sold at Brown's．
D. The company policy does not allow this．
【正确答案】 D
【答案解析】[解析] 对话中男士两次提到“no receipt，no refund(没有收据不可退 款)”，而且男士也说明原因“That's the company policy．”，因此可知，男士 不予退款是公司政策规定，没有收据不予退货，故[D] 选项正确。
单选题 Why does the woman apologize to the man?
A. For her rude behavior．
B. For her mistake．
C. For her spoiling the man's clothes．
D. For her misunderstanding the man．
【正确答案】 B
【答案解析】[解析] 对活结尾部分女士一再说“I am so sorry．Please forgive me.”， 是因为男士告诉她“This isn't Brown's supermarket．Brown's is across the street．”，由此可以判断，女士道歉是因她错把此超市当成Brown's超市了， 因此选项[B] 正确。