单选题 Questions 4 to 6 are based on the following conversation. At the end of the conversation, you will be given 15 seconds to answer the questions.
Now listen to the conversation.
单选题 What's the possible relationship between the two speakers?
  • A. Legal consultant and client.
  • B. Saleswoman and customer.
  • C. Purchasing manager and clerk.
  • D. Administrative officer and customer.
【正确答案】 D
【答案解析】[听力原文] W: Sound and Vision, Administrative Department, Eve Wheeler speaking. Can I help you? M: Good afternoon, Madam. This is John Cruise. I wish to register a complaint about my video recorder. W: I see. I hope I can be of some help. Can you explain what the problem is, please? M: Well, {{U}}the recorder has severely damaged two quite valuable tapes of mine.{{/U}} And you guaranteed that this machine is the best there is. {{U}}I hope you understand that a simple repair is just not enough; I demand compensation for the lost tapes as well.{{/U}} W: I'm sorry; that's all very unfortunate. I'm sure something can be done. I will put you through to our legal consultant, Mrs. Schroder. One moment please. M: Hello, Mr. Cruise? Thank you for waiting. I'm awfully sorry, but Mrs. Schroder is having a meeting right now. Could she call you back later this afternoon? W: I hope you're not trying to get rid of me. M: Not at all, sir. I have noted your complaint and I will urge Mrs. Schroder to call you back as soon as possible. Could I have your phone number, please? M: Yes. It's 0181-945-8719. W: Thank you very much. Goodbye. M: Bye. [解析] 本题考查人物身份。根据对话内容可以得知，这是关于一名顾客对所购买的产品进行投诉的对话。所以正确答案是D。
单选题 What is wrong with the video recorder?
  • A. It was slightly damaged.
  • B. It destroys video tapes.
  • C. Its compartment is broken.
  • D. It produces unclear visions.
【正确答案】 B
【答案解析】[解析] 本题考查事实。根据原文划线部分可以得知，投诉者的两盘非常珍贵的录像带被新买的录像机损坏了。故正确答案是B。
单选题 What does Mr. Cruise require of the woman?
  • A. An exchange of the video recorder for a new one.
  • B. A refund of the video recorder and two tapes.
  • C. A repair of the video recorder and compensation for his tapes.
  • D. An immediate apology for the service.
【正确答案】 C
【答案解析】[解析] 本题考查事实。根据原文划线部分可以得知，投诉者不仅要求修理，还要求赔偿损失的录像带。故正确答案是C。