听力原文：
Passage Two

Huang Yi works for a company that sells financial software to small-and medium size businesses. His job is to show customers how to use the new software. He spends two weeks with each client, demonstrating the features and functions of the software. 
The first few months in the job were difficult; He often left the client feeling that even after two weeks he hadn't been able to show the employees everything they needed to know. It's not that they weren't interested; they obviously appreciated his instruction and showed a desire to learn. Huang couldn't figure out if the software was difficult for them to understand, or if he was not doing a good job of teaching. During the next few months, Huang started to see some patterns.
He would get to a new client site and spend the first week going over the software with the employees. He usually did this in shifts, with different groups of employees listening to him lecture. Then he would spend the next week installing the program and helping individuals troubleshoot. Huang realized that during the week of troubleshooting and answering questions, he ended up addressing the same issues over and over. He was annoyed because most of the individuals with whom he worked seem to have retained very little information from the first week. They asked very basic questions and often needed prompting from beginning to end. At first, he wondered if these people were just a little slow, but then he began to get the distinct feeling that part of the problem might be his style of presenting the information.

Q19：What does Huang Y/do in his company?

短文中提到His job is to show customers how to use the new software(他的工作是向客户展示如何使用新软件)，software具体指代的是前面提到过的financial software，由此可知，黄奕在公司的工作是培训客户使用金融软件，故答案为D。D选项中的是Train clients to use是对短文中的show customers how to use的同义转述。

听力原文：
Passage Two

Huang Yi works for a company that sells financial software to small-and medium size businesses. His job is to show customers how to use the new software. He spends two weeks with each client, demonstrating the features and functions of the software. 
The first few months in the job were difficult; He often left the client feeling that even after two weeks he hadn't been able to show the employees everything they needed to know. It's not that they weren't interested; they obviously appreciated his instruction and showed a desire to learn. Huang couldn't figure out if the software was difficult for them to understand, or if he was not doing a good job of teaching. During the next few months, Huang started to see some patterns.
He would get to a new client site and spend the first week going over the software with the employees. He usually did this in shifts, with different groups of employees listening to him lecture. Then he would spend the next week installing the program and helping individuals troubleshoot. Huang realized that during the week of troubleshooting and answering questions, he ended up addressing the same issues over and over. He was annoyed because most of the individuals with whom he worked seem to have retained very little information from the first week. They asked very basic questions and often needed prompting from beginning to end. At first, he wondered if these people were just a little slow, but then he began to get the distinct feeling that part of the problem might be his style of presenting the information.

Q20：What did Huang Yi think of his work?

短文中提到最开始的几个月黄奕的工作很难(The first few months in the job were difficult)，接下来进行了解释：他总是让客户觉得，即便用了两个星期，他也还是无法向员工展示他们想要知道的一切。由此可推断出，黄奕的工作很失败，故答案为B。本题需要根据文中内容进行推断。

听力原文：
Passage Two

Huang Yi works for a company that sells financial software to small-and medium size businesses. His job is to show customers how to use the new software. He spends two weeks with each client, demonstrating the features and functions of the software. 
The first few months in the job were difficult; He often left the client feeling that even after two weeks he hadn't been able to show the employees everything they needed to know. It's not that they weren't interested; they obviously appreciated his instruction and showed a desire to learn. Huang couldn't figure out if the software was difficult for them to understand, or if he was not doing a good job of teaching. During the next few months, Huang started to see some patterns.
He would get to a new client site and spend the first week going over the software with the employees. He usually did this in shifts, with different groups of employees listening to him lecture. Then he would spend the next week installing the program and helping individuals troubleshoot. Huang realized that during the week of troubleshooting and answering questions, he ended up addressing the same issues over and over. He was annoyed because most of the individuals with whom he worked seem to have retained very little information from the first week. They asked very basic questions and often needed prompting from beginning to end. At first, he wondered if these people were just a little slow, but then he began to get the distinct feeling that part of the problem might be his style of presenting the information.

Q21：What did Huang Yi do in addition to lecturing?

由短文中提到的different groups of employees listening to him lecture...helping individuals troubleshoot(不同的组听他讲课……帮助个人检修解决问题)可知，除了讲课，黄奕还挨个儿给客户提供帮助，故答案为A。

听力原文：
Passage Two

Huang Yi works for a company that sells financial software to small-and medium size businesses. His job is to show customers how to use the new software. He spends two weeks with each client, demonstrating the features and functions of the software. 
The first few months in the job were difficult; He often left the client feeling that even after two weeks he hadn't been able to show the employees everything they needed to know. It's not that they weren't interested; they obviously appreciated his instruction and showed a desire to learn. Huang couldn't figure out if the software was difficult for them to understand, or if he was not doing a good job of teaching. During the next few months, Huang started to see some patterns.
He would get to a new client site and spend the first week going over the software with the employees. He usually did this in shifts, with different groups of employees listening to him lecture. Then he would spend the next week installing the program and helping individuals troubleshoot. Huang realized that during the week of troubleshooting and answering questions, he ended up addressing the same issues over and over. He was annoyed because most of the individuals with whom he worked seem to have retained very little information from the first week. They asked very basic questions and often needed prompting from beginning to end. At first, he wondered if these people were just a little slow, but then he began to get the distinct feeling that part of the problem might be his style of presenting the information.

Q22：What did Huang Yi realize in the end?

短文末尾提到，黄奕开始感觉到部分问题可能出在他的信息展示方式上(part of the problem might be his style of presenting the information)，由此可知，最后黄奕意识到他的信息展示方式可能有问题，故答案为B。问题中的realize是对短文中的began to get the distinct feeling that...的同义转述。