单选题 Questions 4 to 7 are based on the following conversation. At the end of the conversation, you will be given 20 seconds to answer the questions.
Now, listen to the conversation.
单选题 What is the man's problem?
  • A.His meal card lost.
  • B.His meal plan was changed.
  • C.There were no more meals left on his card.
  • D.The food in the cafeteria was not his favorite.
【正确答案】 C
【答案解析】[听力原文] M: Excuse me, but is this where I should come to solve a problem with my meal ticket? W: Yes. How can I help you? M: Well, there must be some kind of problem with my meal card. When I swiped my card last night, I was told there were no more meals left on it. W: Can I see your card please? Okay, just let me enter your meal account number into the computer. Yes, here is your current status. You purchased a plan based on 12 meals per week and used the last of them yesterday at noon. M: I did purchase a 12-meal per week plan, but then I changed it to a 14-meal per week plan. W: Then that's where the problem is, because the change isn't showing up in your account information. M: Well, the change was made and I can prove it. I still have the receipt for the additional payment. W: Uh, could I see that please? M: Here it is. W: Okay, this is proof of payment. So, obviously some mistake was made on our part in handling of the change. M: Can anything be done about it now? W: There are two choices really. I can either make the changes to your account now so that you'll have 14 meals per week for the rest of the semester, or I can refund to you the amount on the receipt. It's up to you. M: I still need the 14 meals per week. W: Then let me make that change right now. Okay, you can see right here that the change has been made. M: Thanks a lot. At least I'll be able to have dinner tonight. [解析] 对话一开始男士就提到他是为了解决饭卡问题才来的，接着又具体讲述了他的饭卡出现的问题：昨晚刷卡的时候，there were no more meals left on it(饭卡上显示没有储值餐了)，故答案为C。
单选题 Why did the man's problem happen?
  • A.The school clerk didn't renew his meal card.
  • B.He forgot to pay his meal fee.
  • C.He tried to use the wrong card.
  • D.He forgot to renew his meal card.
【正确答案】 A
【答案解析】[解析] 对话中男士提到他把每周12份餐改为了每周14份餐，但女士说the change isn't showing up in your account information(这一变动并没在账户信息上显示出来)，接着男士拿他的发票作为凭证，女士看过发票之后说some mistake was made on our part in handling of the change(问题出在我们处理更改的环节上)，由此可知学校的工作人员没有刷新男士的饭卡信息，因此才导致男士的饭卡出现问题，故答案为A。
单选题 How does the woman help the man?
  • A.She gives him proof of payment.
  • B.She allows him to cancel his meal plan.
  • C.She changes his account.
  • D.She upgrades his meal plan.
【正确答案】 C
【答案解析】[解析] 当女士得知问题出在她们这边时，她给男士提出了两个选择，一个是make the changes to your account(更改账户信息)，另一个是refund to you the amount on the receipt(按收据上的钱数退还给男士)，男士选择了前者，所以女士帮男士change...account，故答案为C。
单选题 What can we infer from the conversation?
  • A.Schools always overcharge students.
  • B.It's very important to keep the receipt.
  • C.It's better to eat at home.
  • D.The man can not have dinner tonight with his meal card.
【正确答案】 B
【答案解析】[解析] 对话中提到，男士改变了套餐，而账户信息中却没有显示，幸亏男士有收据作为凭证才解决此事，由此可推断It's very important to keep the receipt，故答案为B。