Complaints about annoying telemarketers continue to tick off consumers, making it the fastest-growing complaint of 2013, according to consumer protection offices around the country.
The "Top 10 consumer Complaints" list, annually compiled by the Consumer Federation of America (CFA) and the North America Consumer Protection Investigators (NACPI), reveals consumers are fed up with being sold a lemon of a used car to dealing with cable bills to out-and-out fraud.
Consumer Federation is an association of nearly 300 non-profit consumer groups. NACPI is an association of federal, state and local government consumer protection investigators. The groups surveyed agencies to find out what issues consumers grapple with most, as well as what challenges consumer protection groups face today when trying to resolve them.
The top grievance belongs to complaints about cars, specifically misrepresentations dealing with buying a new or used one. Bad repairs and leasing and towing disputes are also included. The "Top 10 consumer Complaints" list is the result of ______.
【正确答案】
B
【答案解析】 细节题。题干:消费者投诉最多的十种产品名录是如何产生的?根据题干定位到第二段“The 'Top 10 consumer Complaints' list, annually compiled by the Consumer Federation of America (CFA) and the North America Consumer Protection Investigators (NACPI)”,可以得知,该名录是由CFA和NACPI共同调查得出。