【正确答案】 A

【答案解析】原文：M: Good morning, this is Kevin Johnson. What can I do for you?W: Hello, manager. Can’t you do something about the service in this hotel?M: I’m sony, madam. What’s the problem exactly?W: My breakfast, that’s the problem. I ordered a full English breakfast from room service at least half an hour ago. I’ve telephoned them three times but my breakfast still hasn’t come.M: I see.W: I’ve got an important meeting at nine o’clock. And now it seems I’ll have to go there without breakfast. Really I don’t think this is good enough.M: I’m very sorry, madam. You ordered breakfast half an hour ago and you phoned three times since then.W: That’s right.M: I’m really sorry about this. You should have received the breakfast no later than ten or twenty minutes after you ordered it.W: That’s what 1 thought.M: The problem may be that they are short of people in the kitchen recently, but I will look into this myself. Full English breakfast, was it?W: Yes, full English breakfast.M: Very well, madam. I will bring it up to your room right away.