Customer: Excuse me! Clerk: Yes, ma"am? What can I do for you? Customer: I have a problem with this coffee maker, and I want my money back. Clerk: ______? Customer: The problem is that it doesn"t work! I"ve only used it three times.

A、 Why
B、 Well, are you sure
C、 What"s the matter with it on earth
D、 Well, what seems to be the problem

【正确答案】 D

【答案解析】解析：A，B，C问得太直接或欠礼貌，唯有Well，what seems to be the problem?比较得体。