【正确答案】
A
【答案解析】[听力原文]
Since I started working part-time at a grocery store, I have learned that a customer is more than someone who buys something.
To me, a customer is a person whose memory fails entirely once he or she starts to push a shopping cart.
One of the first things customers forget is how to count.
There"s no other way to explain how so many people get in their express line, which is clearly marked 15 items or less, with 20, 25 or even a cart load of items.
Customers also forget why they came to the store in the First place.
Just as I finish ringing up an order, a customer will say, "Oops, I forgot to pick up a fresh loaf of bread. I hope you don"t nfind waiting while I go get it." Five minutes later, he"s back with the bread, a bottle of milk, and three rolls of paper towels.
Strange is it seems customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, my customer will wait until I announce the total. Then, in surprise, she says, "Oh no, what did I do with my check book?" After 5 minutes of digging through her purse, she borrows my pen because she"s forgotten hers.
But I have to be tolerant of customers because they pay my salary, and that"s something I can"t afford to forget.
What does the speaker say about customers" entering the grocery store?
[解析] 根据选项中的behave，grab，become excited，care more about可推测本题是关于某类人行为的描述。录音提到，顾客就是那种一旦开始推购物车就会完全丧失记忆的人，因此本题答案为A。B的“拿便宜东西”，C的“兴奋得像头一次去一样”以及D的“关心价格多于用途”在录音中均未提及。录音提到a person whose memory fails entirely“一个完全丧失记忆的人”，符合“短文听力听到什么选什么”的答题原则。
【正确答案】
B
【答案解析】[听力原文]
What does the speaker say some customers do when they arrive at the check-out counter?
[解析] 四个选项都是动词原形短语，可推测本题可能问某些人的具体行为或打算。说话人提到，有的顾客会在结账时突然想起忘了买某样东西，于是走回去拿，结果回来的时候还多拿了其他东西，也即挑了更多的商品回来，因此选B。说话人没有提到A的“更换商品”和C的“拿出不需要的商品”；D的“计算总的花费”是利用说话人在录音中提到的I announce the total而制造的干扰项。此题需要做简单的推理，根据顾客拿了更多的商品回来这一信息来判断。