【正确答案】 C

【答案解析】[听力原文]
W: Good morning. I purchased a computer from your company last month. Unfortunately, I"m not satisfied with my new computer. I"m having a lot of problems.
M: What seems to be the problem?
W: I"m having problems with my Internet connection.
M: Did you read the instructions that came with the computer?
W: Well, yes. But the troubleshooting section was no help.
M: What happened exactly?
W: Well, the Internet connection didn"t work. I think the modem was broken. I"d like a replacement.
M: How were you using the computer when you tried to connect to the Internet?
W: I was trying to connect to the Internet! What kind of question is that!
M: I understand you"re upset, Madam. I"m just trying to understand the problem. I"m afraid it"s not our policy to replace computers because of misusage.
W: I bought this computer with the software pre-loaded. I haven"t touched anything.
M: We"re sorry that you"ve had a problem with this computer. Could you bring in your computer? I promise you, we"ll check the settings and get back to you immediately.
W: OK, that will work for me.
M: Is there anything else I need to know about this that I haven"t thought to ask?
W: No, I"d just like to be able to use my computer to connect to the Internet.
M: We"ll do our best to get your computer working as soon as possible.

What exactly was the problem with the computer according to the woman?

【正确答案】 A

【答案解析】[听力原文]
What was the woman asking for at first?

【正确答案】 D

【答案解析】[听力原文]
Why does the man ask the woman how she used the computer?

【正确答案】 C

【答案解析】[听力原文]
How was the complaint settled finally?