【正确答案】 D

【答案解析】[解析] 引申题。对话中有许多图书馆常用的词和话语，如 reserve，library，articles， shelf，return等。对话一开始女子便问对方是否需要帮助(Can help you?)，显然她是一位图书馆的管理员。
[听力原文] Questions <11>-<13>
W: Can I help you?
M: Yes, I’d like to look at some articles that are on reserve in the library for anthropology
311.
W: Professor Gillis' class?
M: That's right. How could you know?
W: Let's just say you are not the first person coming in asking for those articles.
M: Oh, well, seeing as I haven't read any of them yet, it doesn't really matter which one you give me first.
W: I'm afraid I can't give you any of them at the moment. They've all been checked out.
M: You're kidding, all of them?
W: Every last one. I've asked Professor Gillis twice already to bring in additional copies of the articles, but no sooner do I place themon the shelf than they are gone. See that girl in the black sweater? She's been waiting for half an hour for those same articles to be returned.
M: Oh ! Great. And here I went out of my way to free out the whole afternoon to read.
W: I'm sorry, but there is not a whole lot I can do about it. All I can suggest is that you come in first thing tomorrow and try again. We open at eight.

【正确答案】 C

【答案解析】[解析] 当女子说所有的书都被借走了，那位男子回答：You're kidding，all of them?这句话说明他对此很惊讶，甚至不能相信，故答案选C。

【正确答案】 A

【答案解析】[解析] 从女子的最后一句话“All I can suggest is that you come in first to morrow and try again．”可以看出她的建议。故答案为A。