【正确答案】[范文]E-Mail Message
From: zhangning@yahoo.com.cn
To: customerservice@gmail.com
Subject: complaint of the product
Dear Sir or Madam,
On Nov. 18 this year, I bought a TV set from your shop. At first, it works just perfectly, but three days later I could no longer turn it on. There must be something wrong with the TV set, since I always follow the instructions. I returned it to the shop to exchange it for a new one, or have my money back. However, the shop assistant refused. Would you please let me know when your shop would replace it for me, or give my money back? I'll appreciate it if you can reply soon.
Sincerely yours,
Zhang Ning