问答题 2.  说明：假定你是张宁。根据以下内容以第一人称发一封电子邮件。
    内容：
    1.发件人：张宁
    2.收件人：客服经理
    3.发件人电子邮件地址：zhangning@yahoo.com.cn
    4.收件人电子邮件地址：customerservice@gmail.com
    5.事由：张宁在商店买了一台电脑，几天之后出现故障，售货员不肯退换，故写信投诉。
    6.邮件涉及内容：
    (1)11月18日在其商店买了一台电视机，但是3天之后开不了机；
    (2)一直都是按照说明书使用，电视机一定是本身有质量问题；
    (3)拿回商店，店员拒绝退款或者调换；
    (4)要求退款或者调换，请尽快答复。
    【Words for reference】
    说明书instructions E-Mail Message
【正确答案】[范文]
   E-Mail Message
   From: ______
   To: ______
   Subject: complaint of the product
   Dear Sir or Madam,
   __________________
   [范文]
   
E-Mail Message

From: zhangning@yahoo.com.cn
To: customerservice@gmail.com
Subject: complaint of the product
Dear Sir or Madam,
   On Nov. 18 this year,  I bought a TV set from your shop. At first,  it works just perfectly, but three days later I could no longer turn it on. There must be something wrong with the TV set, since I always follow the instructions. I returned it to the shop to exchange it for a new one, or have my money back. However,  the shop assistant refused. Would you please let me know when your shop would replace it for me, or give my money back? Fll appreciate it if you can reply soon.
   
Sincerely yours,
   Zhang Ning
【答案解析】