【正确答案】 B

【答案解析】[听力原文] 22-25
W: Hello, Michael. Would you come to my office for a minute? I want to discuss something with you.
M: Sure. I'll be there in a minute. What is the matter?
W: (22) Many of our elderly customers have never tried to use our computerized banking services. Could you tell me why?
M: (23) Hmm, it could be that they might find it strange to use those computers or machines and they didn't like to ask for help. (24)Maybe we should offer some programs to show them how easy and convenient it is to me such devices as ATM.
W: It's a good idea. It will help those senior citizens to know better about the bank computers, to understand how it will save them from waiting in line during regular banking hours.
M: We could also arrange some of our staff to help those who might do their business with a computer while waiting in line. The customers would be happy to find that they could enjoy a more efficient service.
W: (25) We could do that. How about a pamphlet or something to distribute on a Seniors' Day? A beautiful booklet will enable them to learn how to handle the machines quickly.
M: Sounds good. Actually the elderly need more assistance and instruction in such modern matters.
W: (25) Let's go forward with it right now. I want our customers to know just how convenient the computers are and how much we care about their concerns.
M: Ok, I'll make some arrangements for that soon.
22. What does the woman want from Michael?

[听前预测] 四个选项以She wants开头，由此可以推测，本题考查的内容可能与女士的意图和想法有关系。
[答案详解] 细节推断题[考频：4]。女士问男士Many of our elderly customers have never tried to use our computerized banking services. Could you tell me why? “上了年纪的顾客从来不用银行的计算机服务，这是什么原因?”因此正确答案为B)。

【正确答案】 C

【答案解析】[听力原文]
Why do the elderly customers refuse to use computerized banking services?

[听前预测] 四个选项均以Because开头，由此可以推测，本题考查的内容可能是某件事情的原因。
[答案详解] 目的原因题[考频：8]。男士说也许是上了年纪的顾客觉得用电脑或者机器感觉很奇怪(find it strange to use those computers or machines)，可见上了年纪的顾客并不知道机器应该如何使用(not sure how to use the services)。故正确答案为C)。

【正确答案】 A

【答案解析】[听力原文]
What is Michael's suggestion for solving the problem?

[听前预测] 四个选项均为不定式，由此可以推测，本题考查的内容可能是某个目的或者行为。
[答案详解] 请求建议题[考频：4]。男士说或许应该为顾客做一些讲解(offer some programs to show them)，告诉顾客使用ATM之类的机器有多简单方便(how easy and convenient it is to use such devices as ATM)。故正确答案为A)。

【正确答案】 C

【答案解析】[听力原文]
What is the woman's response to the man's suggestions?

[听前预测] 四个选项均以She thinks 开头，由此可以推测，本题考查的内容可能是女士对某件事情的评价或者看法。
[答案详解] 细节辨认题[考频：6]。女士说可以这样做，她想让顾客知道计算机等设备的方便之处(how convenient the computers are)，另外也想让顾客明白他们是多么为顾客着想(how much we care about their concerns)。可见，女士认为男士的想法是可行的(feasible)。故正确答案为C)。