单选题

A、 The long wait.
B、 The mistakes in her telephone bill.
C、 The broken-down computer.
D、 The bad telephone service.

【正确答案】 A

【答案解析】[听力原文]
W: Excuse me, Sir. I've been waiting here for nearly 20 minutes just to pay my telephone bill.
M: I'm sorry about that. But the computer is down, and everybody has had to wait this afternoon.
Q: What's the woman complaining about?

[听前预测] 由选项均为名词短语且都是令人不愉快的经历可知，本题很可能考查某人的不悦或抱怨。
[解析] 对话中女士提到，I've been waiting…20 minutes…to pay…bill(我在这里等待交电话费已经快20分钟了)，由此判断，女士抱怨等的时间太长，故答案为[A]。

A、 The man is an exceptionally excellent student.
B、 The woman is not allowed to give make-up exams.
C、 The student's request will be granted.
D、 The student won't be able to complete the course.

【正确答案】 C

【答案解析】[听力原文]
M: May I take a make-up exam next week?
W: It's not my policy to give make-up exams, but the circumstances in your case are exceptional.
Q: What can we learn from the conversation?

[听前预测] 选项中的student，make-up exams，course等表明，本题可能与学生补考有关。
[解析] 对话中男士提到他是否可以下周补考(take a make-up exam)，女士提到，It's not my policy…makeup exams. but the circumstances…exceptional(我一般情况下不允许学生补考，但是你的情况特殊)，即男士下周可以补考，他的请求被通过，故答案为[C]。

A、 He was furious with his boss.
B、 He was always late for work.
C、 His daughter's being sick made him late.
D、 He made a big mistake in his work.

【正确答案】 D

【答案解析】[听力原文]
M: I was so disappointed to hear that Jim lost his job. I know that his daughter was sick last month, so he was always late to work.
W: Oh, that wasn't it. Jim made a big error in this week's accounting. The boss was furious.
Q: Why was Jim fired?

[听前预测] 选项中的furious with his boss，late for work及a big mistake等表明，本题可能考查离职的原因。
[解析] 由女士提到的Jim made a big error…The boss was furious推断，Jim被开除是因为在会计工作中犯了大错，故答案为[D]。注意男士提到的his daughter…sick，so he…late for work.(女儿病了…所以他上班总是迟到)不是真正的原因。

A、 She had a bad cold.
B、 She had a car accident.
C、 She got home before 10 o'clock.
D、 She was delayed.

【正确答案】 D

【答案解析】[听力原文]
W: If the traffic wasn't held up for so long, I would have been to class by ten o'clock.
M: It's too bad you didn't make it. The professor was looking for you all morning.
Q: What happened to the woman?

[听前预测] 选项中的She，bad cold，car accident及delayed等表明，对话可能与女士的不好遭遇有关。
[解析] 对话中女士提到，If the traffic wasn't held up…，I would have been…by ten o'clock(要不是交通堵塞太久，我10点钟就可以赶到学校上课)。女士因为交通堵塞而耽误了上课，故答案为[D]。本题的解题关键是理解虚拟语气句If…I would have…的含义。

A、 Mr. Smith will be replaced if he makes another mistake.
B、 Mr. Smith is an admirable chief of the Asian Department.
C、 Mr. Smith's department is more successful than all the others.
D、 Mr. Smith is not available in the office these days.

【正确答案】 A

【答案解析】[听力原文]
M: The report says all departments are making a profit except the Asian Department.
W: Well, Mr. Smith seems to be the wrong person to head that department. One more step wrong and he would be removed from that office.
Q: What does the woman mean?

[听前预测] 选项中的Mr. Smith, another mistake, successful，chief等表明，对话可能与Mr. Smith作为领导人的成功或失败有关。
[解析] 对话中女士提到，One more step wrong…removed form that office.(如果他再犯一个错误，就会被撤职)，[A]是对女士的话的同义转述，故为答案。