英译汉 Directions: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice and mark the corresponding letter on Answer Sheet 2 with a single line through the center. The phone is ringing at the other end of the line and it clicks as it is being answered. A voice says quickly, "Hello. Will you hold, please?" Then there is another click, followed by silence. It seems like before someone comes back on the line—that is, if you don't hang up first. Office calls are, perhaps, the most difficult and the most important part of a secretary's work. The first impression that a client receives about a business is very often through a telephone contact. A caller who is left hanging on "hold" will get the feeling that he or she has been forgotten or ignored. If a call is answered rudely, the caller may become angry. And if the call is not routed directly to the right person, the caller may feel that he or she is getting the "run-around". Laura Needham is a secretary in the executive offices of a large manufacturing company. As a good office secretary, Laura knows that all phone calls must be answered promptly and handled efficiently. She knows that a secretary must be pleasant and helpful, no matter how busy she is or what kind of mood she may be in. She knows she must keep calm if a caller gets impatient or becomes angry; also, of course, she knows she can never allow herself to lose her temper. If she does not have the information the caller asks for, she must know who does have the information. Finally, she knows that one of her most important responsibilities is to "screen" telephone calls and to know which calls to refer to her boss, which calls to refer to other people, and which calls to handle herself. A well-handled telephone call will give the caller a good impression of the company he or she is dealing with. For this reason, an office secretary who can handle telephone calls cheerfully, tactfully, and efficiently is a valuable asset to any organization. 1.A good secretary finds it （ ） to handle office calls well. A、extremely pleasant B、quite decent C、very important D、rather helpful 2."Run-around" (Line 6, Para. 2) here means （ ）. A、"an unpleasant excuse" B、"a flat refusal" C、"a not-so-warm welcome" D、"an unhelpful response" 3.In her opinion a secretary can never be a good one until （ ）. A、she knows how to please her clients B、she often asks her boss how to answer a telephone call C、she offers any information her client needs D、she can keep calm and never loses her temper 4.The definition of the word "screen" (Line 7, Para. 3) is probably （ ）. A、to respond to B、to show something on a piece of cloth C、to protect from view with a screen D、to separate things of one sort from things of another 5.The passage is mainly discussing （ ）. A、well-handled telephone calls B、the importance of how office calls are dealt with C、an efficient office secretary called Laura Needham D、a secretary being a valuable asset to her company