填空题.The phone is ringing at the other end of the line and it clicks as it is being answered. A voice says quickly, "Hello, will you hold, please?" 1 It seems like hours before someone comes back on the line—that is, if you don't hang up first. Office calls are, perhaps, the most difficult and the most important part of a secretary's work. The first impression that a client receives about a business is very often through a telephone contact. A caller who is left hanging on "hold" will get the feeling that he or she has been forgotten or ignored. 2 And if the call is not routed directly to the right person, the caller may feel that he or she is getting the "runaround". 3 As a good office secretary, Judy knows that all phone calls must be answered promptly and handled efficiently. 4 She knows she must keep calm if a caller gets impatient or becomes angry; also, of course, she knows she can never allow herself to lose her temper. If she does not have the information the caller asks for, she must know who does have the information. Finally, she knows that one of her most important responsibilities is to "screen" telephone calls and to know which calls to refer to her boss, which calls to refer to other people, and which calls to handle herself. 5 For this reason, an office secretary who can handle telephone calls cheerfully, tactfully, and efficiently is a valuable asset to any organization. A. But sometimes she may be treated rudely by the clients. B. If a call is answered rudely, the caller may become angry. C. She knows that a secretary must be pleasant and helpful, no matter how busy she is or what kind of mood she may be in. D. The importance of handing telephone calls is the first lesson of secretary. E. A well-handled telephone call will give the caller a good impression of the company he or she is dealing with. F. Judy Miller is a secretary in the executive offices of a large manufacturing company. G. Then there is another click, followed by silence.