单选题
Allthesales.com Customer Claim FormOrder Number:058-9199 Item Details: Date: August 15 History of Atlantis: The Lost Land [paperback] by Frank Whittman Name: Sandra WaringClaim Details:I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn't arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.To: Sandra.waring@email.comFrom: customerservice@allthesales.comDate: August ISDear Ms. Waring,Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.Deodre SkehanCustomer Service DepartmentAllthesales.com
单选题
Why did Ms. Waring fill out the claim form?( )
【正确答案】
D
【答案解析】解析：在“Claim Details”部分中，清楚写到：“…when the item hadn't arrived by August 5…Ileft a message on the automated recording system but did not receive no response．I left a second message on August11 but still received no response…”A、B、C三个选项在原文中均未涉及，故答案选D。
单选题
What did Ms. Waring do before filling out the claim form?( )
【正确答案】
D
【答案解析】解析：答案仍然在“Claim Details”部分中“…I called the customer service number listed on theWeb site…”，故答案选D。
单选题
What is the purpose of the e-mail?( )
【正确答案】
B
【答案解析】解析：在此封E-mail的开头部分：“…Your claim has been received…”就可以得知本题的正确答案应为B。A选项，由原文可知调查需要“48 hours”，而非“five days”；C、D两项均不能反映出此封邮件的目的。
单选题
In the e-mail, the word "filed" in paragraph 1, line 2, is closest in meaning to( ).
【正确答案】
B
【答案解析】解析：“file”出现在邮件的首段：“…most claims are resolved within 7 days of the date when theclaim is filed”，这句话翻译为：多数索赔都会在索赔申请提出7日内得到解决。所以，“file”在句中的意思就是“提出，呈交”等意思，所以，能表达“提出，呈交”的意思的短语，只有“sentin”,故答案选B。
单选题
How will All The Sales probably reimburse Ms. Waring if her claim is valid?( )
【正确答案】
C
【答案解析】解析：由原文的E-mail部分可以得出正确答案，在该部分的最后一句："Credit card reimbursementstake 5 business days to process，while refunds for checks and money orders are sent within 24 hours by specialdelivery"．在“Claim Details”部分中又可以得知，“Ms．Waring needs the item right away…”所以，综合这两个原因，可以得出正确答案应为C。