单选题 September 25
Andrew Johnson
190 Arthur Road
Chicago, IL 60010
Dear Mr. Johnson,
Please accept my apologies on behalf of Tyco Electrical Appliance Supplies. For a reason I really don't understand, your order was not processed in the usual manner, resulting in a delay in the delivery time.
No doubt you are anxious to receive your Electric Space Heater as soon as possible before winter really sets in. We have given your order priority status, and you should receive your purchase tomorrow or the following day.
As a goodwill gesture, I am enclosing in this letter a gift voucher which you can use at any Tyco Store. Should you experience any further problems, please do not hesitate to contact me personally at 977-0037. Yours sincerely,
单选题 Why was the letter written?
【正确答案】 C
【答案解析】信中向约翰逊解释了订单配送延误的原因,并表示歉意。答案是(C)。
单选题 How is Carol going to compensate Mr. Johnson for the mistake?
【正确答案】 A
【答案解析】为表示歉意,卡萝尔在信中附赠了代金券。答案是(A)。
单选题 In which of the following situations should Mr. Johnson call Ms, Jackman's direct number?
【正确答案】 B
【答案解析】信中提到明天或后天会收到货物,且在最后一段中写道:Should you experience any further problems, please do not hesitate to contact me personally at 977-0037。答案是(B)。