问答题 {{B}}Question 3 {{/B}} · A long-time client has written to complain about an under。shipment in their Christmas order．You have been asked to write a letter to apologise and offer solutions． · Write the letter： ——apologising for the mistake on your side， ——Offening solutions to the problem， ——showing your appreciation of their business， ——promising that such problems will not happen again.

【正确答案】

【答案解析】Dear Mr.Guan，
This is to acknowledge receipt of your letter of November 15[^th]，2008，in which you informed us about the under-shipment of your Christmas candy bar order．
It was distressing to learn that seven cases of candy bars were left undelivered，but we have taken the matter up with management．I am sorry about this careless mistake on our side and sincerely apologise for the inconveniences and losses this unfortunate incident may have brought to you．
Per your request，a new shipment for seven cases left our dock this morning and is scheduled for afternoon delivery to you．It is expected to arrive on November 19[^th]and we hope that you can hold on until that time．
I know how exasperating this must be for you，and to compensate your loss，we would like to offer you two options：20% off for this order(08-1103-23)or $ 500-worth of credit to your account，which you can use anytime from now when you place an order with us．
You have been a valued customer of ours for a long time and we appreciate your affording us the opportunity tb continue sewing you．Please rest assured that this problem will not occur again．
Sincerely yours，
Jean Peterson