口语表达 A. Do you have the baggage claim tags
B. I've been waiting in the baggage claim area for one hour
C. we are terribly sorry for the inconvenience
Traveler:【D4】______, but still can't find my luggage.
Staff: May I know your airline company and the flight number?
Traveler: It's United Airline. The flight number is 311.
Staff:【D5】______?
Traveler: They are here.
Staff: I am sorry. Your luggage was probably misplaced in Seattle while you transited there.
Traveler: What should I do now?
Staff: Would you please fill out this form and leave your address and phone number where we can contact you here? We'll contact you as soon as we can, and deliver them to where you are staying.
Traveler: What if my luggage was damaged?
Staff: Then, we will give you compensation for it. Again,【D6】______
单选题 60.【D4】
【正确答案】 B
【答案解析】空格后说旅客一直没看见自己的行李(but still can’t find my luggage),三个选项只有B项符合,说他已经在行李提取区(baggage claim area)等了一个小时了。故选B。
单选题 61.【D5】
【正确答案】 A
【答案解析】在了解了旅客的问题后,地勤人员询问了旅客的航空公司及航班号,后面应该让旅客出示行李提取牌(baggage claim tag),这是旅客在办理登机和行李托运手续后获得的行李领取凭证。故选A。
单选题 62.【D6】
【正确答案】 C
【答案解析】在办妥了相关的行李遗失登记手续后,地勤人员应该向旅客表示诚挚的歉意。“be terri—bly sorry for the inconvenience”是在给别人带来不便时表示道歉的常用说法。故选C。