单选题 To: sjthompsoh@sxp.com
From: dan.ficklesten@makana.com
Subject: Shoe Catalogue Request
Dear Mr. Thompson,
Thank you for your e-mail inquiry in regards to our 2011 spring collection catalog of our latest line of fashionable men and ladies' shoes. We will be more than happy to send you a catalog right away. Also, at this time, I would like to let you know that we have just started a collection of men and ladies' sports wear which you will find in the catalog I will be sending.
And as a token of our good will, we will also include a free sample of our latest men's shoe polish that you can try. If you like it and would like to order some, just check the box at the bottom of the order form included in our delivery.
I will have the delivery sent to you today by express courier. You should receive the package in the next three days. If you have any questions in the meantime, please do not hesitate to contact me.
Serving all our customer's needs at the click of mouse, www.makana.com.
With best regards,
Dan Ficklestein
Customer Service Representative

单选题 Why was the e-mail written?
【正确答案】 A
【答案解析】根据邮件主题以及邮件的第一段内容可知，此邮件是应顾客的请求，承诺寄送出一份鞋类商品目录的回复邮件。答案是(A)。
单选题 How did Mr. Thompson get in contact with Mr. Ficklestein?
【正确答案】 A
【答案解析】可在第一段开头的Thank you for e-mail inquiry in regards to…中找到答案。答案是(A)。
单选题 Which of the following will NOT be sent to Mr. Thomson?
【正确答案】 D
【答案解析】商品目录是汤普森要求的，肯定会寄出(A)，另外还会寄出a free sample of our latest men's shoe polish(B)和the order form included in our delivery(C)。并没有提到(D)。
单选题 What should Mr. Thomson do if he has any questions?
【正确答案】 C
【答案解析】第三段的最后写到If you have any questions in the meantime，please do not hesitate to contact me，又因写信人的职位是Customer Service Representative，因此答案是(C)。