【正确答案】 B

【答案解析】[听力原文]
A: Is that the manager?
B: Speaking can I be of any assistance?
A: Could you speed up your switchboard a bit, please? I booked a call to Brussels a good twenty minutes ago and I haven't had a reply yet.
B: Well, perhaps they are rather busy at this time of the day. After all, we are an hour ahead of Belgium.
A: I know that, but I could have dialed myself direct in no time at all.
B: We do like to route the calls through the operator and then there can be no misunderstanding about the charges, I'm sure you understand.
A: No, I suppose it would be difficult to check the cost of directly dialed calls, but nevertheless I do hope to put through an important call to Brussels.
B: I'll get on to them myself and see what the delay is, then call you back as soon as I know something.

单选题 What is the man complaining about?
A. The room service is always unavailable when it is needed.
B. The charges on directly dialed calls are not reasonable.
C. It is about a delay in the switchboard.
D. Something is wrong with his telephone.

【正确答案】 C

【答案解析】

单选题 Why had people better make distance calls through the operator according to the woman?
A. Because there is no direct dial service in that hotel.
B. Because it is impossible for the guest to find the area codes for the country he intends to dial.
C. Because it is cheaper than making directly dialed calls.
D. Because there will be no misunderstanding about the charges.

【正确答案】 D

【答案解析】

单选题 What is the woman going to do?
A. She herself will go and check what the problem is.
B. She herself will put the guest through to Brussels.
C. She will let the guest make a directly dialed call.
D. She will ask somebody else to go and check what the problem is.