听力原文：
Conversation Two

M: Thank you for calling SAKS Fifth Avenue department store. How can I be of assistance to you today?
W: Hello. I was in your store this past weekend and bought a few items. Yesterday, my friend told me that the annual anniversary sales had begun. It turned out she bought the same sweater as I did, but for a much lower price.
M: Yes. Our anniversary sale started on Monday. We do offer price adjustments within seven days of purchase to ensure our customer satisfaction. You said you did the purchase here this past weekend?
W: Yes. I was shopping in your store last Sunday afternoon.
M: That would definitely fall within the price adjustment window. Do you have an account with us? We can credit your account directly with the difference, if you wish. Otherwise, we can send a gift card by mail if you prefer.
W: Crediting my account would be wonderful. Thank you. Now that you mention there's a sale going on, I do remember a dress I quite like when I was in the shop on Sunday. Is it on offer as well?
M: Yes, ma'am. All the new arrivals are 15-20% off. In addition to the sale, we're running a promotion for complimentary tailoring if you need it.
W: That's good news. The dress really caught my eye, but I did have some concerns about the length. How long will the alterations take?
M: Our tailoring department guarantees alterations to be completed within five working days. If you'd like, I can set one aside for you. If you're able to come this afternoon, you can give your name to the sales manager and they will be able to assist you.

Q5：What do we learn about SAKS department store?

对话中女士先提到：“昨天，我的朋友告诉我，你们周年庆的促销活动已经开始了。”然后男士给出了回应：“是的。我们的周年庆促销活动是周一开始的。”由此可知，B项与对话内容相符，故为正确答案。其他三项均与对话内容不符，故排除。

听力原文：
Conversation Two

M: Thank you for calling SAKS Fifth Avenue department store. How can I be of assistance to you today?
W: Hello. I was in your store this past weekend and bought a few items. Yesterday, my friend told me that the annual anniversary sales had begun. It turned out she bought the same sweater as I did, but for a much lower price.
M: Yes. Our anniversary sale started on Monday. We do offer price adjustments within seven days of purchase to ensure our customer satisfaction. You said you did the purchase here this past weekend?
W: Yes. I was shopping in your store last Sunday afternoon.
M: That would definitely fall within the price adjustment window. Do you have an account with us? We can credit your account directly with the difference, if you wish. Otherwise, we can send a gift card by mail if you prefer.
W: Crediting my account would be wonderful. Thank you. Now that you mention there's a sale going on, I do remember a dress I quite like when I was in the shop on Sunday. Is it on offer as well?
M: Yes, ma'am. All the new arrivals are 15-20% off. In addition to the sale, we're running a promotion for complimentary tailoring if you need it.
W: That's good news. The dress really caught my eye, but I did have some concerns about the length. How long will the alterations take?
M: Our tailoring department guarantees alterations to be completed within five working days. If you'd like, I can set one aside for you. If you're able to come this afternoon, you can give your name to the sales manager and they will be able to assist you.

Q6：What does the man say SAKS department store offers?

对话中男士提到：“我们将对顾客七天内在商场的消费进行价格调整，以确保我们顾客的满意度。”因此，D项与对话内容相符，故为正确答案。其他三项在对话中未提及，故排除。

听力原文：
Conversation Two

M: Thank you for calling SAKS Fifth Avenue department store. How can I be of assistance to you today?
W: Hello. I was in your store this past weekend and bought a few items. Yesterday, my friend told me that the annual anniversary sales had begun. It turned out she bought the same sweater as I did, but for a much lower price.
M: Yes. Our anniversary sale started on Monday. We do offer price adjustments within seven days of purchase to ensure our customer satisfaction. You said you did the purchase here this past weekend?
W: Yes. I was shopping in your store last Sunday afternoon.
M: That would definitely fall within the price adjustment window. Do you have an account with us? We can credit your account directly with the difference, if you wish. Otherwise, we can send a gift card by mail if you prefer.
W: Crediting my account would be wonderful. Thank you. Now that you mention there's a sale going on, I do remember a dress I quite like when I was in the shop on Sunday. Is it on offer as well?
M: Yes, ma'am. All the new arrivals are 15-20% off. In addition to the sale, we're running a promotion for complimentary tailoring if you need it.
W: That's good news. The dress really caught my eye, but I did have some concerns about the length. How long will the alterations take?
M: Our tailoring department guarantees alterations to be completed within five working days. If you'd like, I can set one aside for you. If you're able to come this afternoon, you can give your name to the sales manager and they will be able to assist you.

Q7：What does the woman want the store to do to address the price difference?

对话中男士先提到：“如果您愿意的话，我们可以将差额直接打入您的账户内。或者，我们也可以给您邮寄一张礼品卡。”由此可知，男士对女士反馈的问题给出了两种解决方案，让她任选其一，接下来女士提到：“打入我的账户不错。”因此，C项与对话内容相符，故为正确答案。根据男士的话“或者，我们也可以给您邮寄一张礼品卡”可知，A项是男士给女士提供的选择之一，而不是女士最终做出的选择，故排除；B、D两项在对话中未提及，故排除。

听力原文：
Conversation Two

M: Thank you for calling SAKS Fifth Avenue department store. How can I be of assistance to you today?
W: Hello. I was in your store this past weekend and bought a few items. Yesterday, my friend told me that the annual anniversary sales had begun. It turned out she bought the same sweater as I did, but for a much lower price.
M: Yes. Our anniversary sale started on Monday. We do offer price adjustments within seven days of purchase to ensure our customer satisfaction. You said you did the purchase here this past weekend?
W: Yes. I was shopping in your store last Sunday afternoon.
M: That would definitely fall within the price adjustment window. Do you have an account with us? We can credit your account directly with the difference, if you wish. Otherwise, we can send a gift card by mail if you prefer.
W: Crediting my account would be wonderful. Thank you. Now that you mention there's a sale going on, I do remember a dress I quite like when I was in the shop on Sunday. Is it on offer as well?
M: Yes, ma'am. All the new arrivals are 15-20% off. In addition to the sale, we're running a promotion for complimentary tailoring if you need it.
W: That's good news. The dress really caught my eye, but I did have some concerns about the length. How long will the alterations take?
M: Our tailoring department guarantees alterations to be completed within five working days. If you'd like, I can set one aside for you. If you're able to come this afternoon, you can give your name to the sales manager and they will be able to assist you.

Q8：What is the service SAKS department store offers in addition to the promotion sale?

对话中男士提到：“除了促销活动，如果您有需求的话，我们还推广免费的衣服裁剪服务。”因此可得知，萨克斯百货公司还为顾客提供免费的衣服裁剪服务，因此D项与对话内容相符，故为正确答案。其他三项在对话中均未提及，故排除。