【答案解析】原文：M: Hello, you’re through to customer service. This is Michael speaking. Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.What can I help you with today? W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. I’m just calling to inquire when I will be able to get my money back. It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything. M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please? W: It’s 389460. M: Okay, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday. But this seems to be a problem with your card number. W: My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you’ve made the payment. M: Well, you’ll need to update your card details directly on our website. Just make sure you’re logged in. And then under the description of your personal information, you should see an option for updating payment methods. W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you, so that the payment will be made tomorrow morning. W: Thank you very much.8. Why does the man have his conversation with the woman recorded?9. What is the woman’s purpose of calling the furniture company?10. What does the woman say about her bank card?11. What does the man advise the woman to do?目的原因题。对话开头，男女双方都表示 自己饿了，女士询问男士是否做饭，男士说自己太 累并提议外出就餐。由此可知，男士不想做饭的 原因是感觉太累。因此，答案为A)。
【正确答案】
B
【答案解析】原文：M: Hello, you’re through to customer service. This is Michael speaking. Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.What can I help you with today? W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. I’m just calling to inquire when I will be able to get my money back. It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything. M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please? W: It’s 389460. M: Okay, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday. But this seems to be a problem with your card number. W: My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you’ve made the payment. M: Well, you’ll need to update your card details directly on our website. Just make sure you’re logged in. And then under the description of your personal information, you should see an option for updating payment methods. W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you, so that the payment will be made tomorrow morning. W: Thank you very much.8. Why does the man have his conversation with the woman recorded?9. What is the woman’s purpose of calling the furniture company?10. What does the woman say about her bank card?11. What does the man advise the woman to do?事实细节题。女士认为在家里吃省钱，并提议点外卖。男士表示赞同，并表示他会用手机上的外卖应用程序点餐。由此可知，男士想用手机点外卖。因此，答案为B)。
【正确答案】
D
【答案解析】原文：M: Hello, you’re through to customer service. This is Michael speaking. Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.What can I help you with today? W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. I’m just calling to inquire when I will be able to get my money back. It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything. M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please? W: It’s 389460. M: Okay, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday. But this seems to be a problem with your card number. W: My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you’ve made the payment. M: Well, you’ll need to update your card details directly on our website. Just make sure you’re logged in. And then under the description of your personal information, you should see an option for updating payment methods. W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you, so that the payment will be made tomorrow morning. W: Thank you very much.8. Why does the man have his conversation with the woman recorded?9. What is the woman’s purpose of calling the furniture company?10. What does the woman say about her bank card?11. What does the man advise the woman to do?细节推断题。对话中，男士提议吃沙拉后，女士表示不想吃凉的。男士接着向女士推荐印度菜，女士表示她要表达的“hot”不是这个意思，这会让她吃得汗流浃背，她想吃不辣的。由此推断，女士认为印度菜太辣。因此，答案为D)。
【正确答案】
C
【答案解析】原文：M: Hello, you’re through to customer service. This is Michael speaking. Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.What can I help you with today? W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. I’m just calling to inquire when I will be able to get my money back. It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything. M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please? W: It’s 389460. M: Okay, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday. But this seems to be a problem with your card number. W: My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you’ve made the payment. M: Well, you’ll need to update your card details directly on our website. Just make sure you’re logged in. And then under the description of your personal information, you should see an option for updating payment methods. W: I am logged in, and I’ll give that a go.M: I’ll make a note here on the system for you, so that the payment will be made tomorrow morning. W: Thank you very much.8. Why does the man have his conversation with the woman recorded?9. What is the woman’s purpose of calling the furniture company?10. What does the woman say about her bank card?11. What does the man advise the woman to do?细节推断题。对话中，男士向女士推荐了各种食物，但女士都以各种理由反对，男士最后对女士的评价是让她满意很难。由此可知，男士认为女士对食物太挑剔。因此，答案为C)。