问答题
Identify yourself by giving your ______ and your ______ in the company.
【正确答案】name position
【答案解析】[解析] 1-10
Training officer: Right. 1 think the best thing is if I give you some rules. If you make notes now, you can ask questions and we can discuss what I've said afterwards. Is that OK? ... All right.
Right, first off: give your name slowly and clearly. Identify yourself and your position in the company, all right? Just make sure you're talking to the correct person. Right, after that, say right away what you're calling about, don't expect the other person to guess this or work it out. Plenty of mistakes are made that way! Be brief, remember that the other person may have other things to do than to talk to you on the phone.
Right, also if it's a bad line, say that you'll call back at once. Then ring back and start the call again. OK? Speak slowly and clearly, but in a friendly voice and smile! All right? The other person can hear if you smile. Don't let the other person misunderstand your attitude as being, you know, unfriendly.
Ah, right, don't use technical terms or abbreviations, because the other person may not understand these as well as you do. Also give important information, like figures, names, quantities, dates and so on, slowly and carefully. Repeat all the important information. Make sure that the other person has noted it down correctly - especially numbers, which are often the most difficult thing to understand over the phone. Also let the other person finish speaking - don't interrupt him or her even if you think you know what he wants to say. That's...they'iI take it as very rude.
Ah...if possible, don't phone during the other person's lunch hour or just before they're about to stop work for the day, right? Find out what time it is in the other country before you call. I mean, think about it from your own point of view, I mean if you're heading off for a sandwich you don't want to have to be on the phone for an hour or so before . . .
Also note down all the important information you're given by the other person. OK? You don't want to have to waste the phone bill calling up again.
Now, if you do all this, you can prevent mistlnderstandings occurring. OK, well, if you have any questions, anybody?
问答题
Make sure you're talking to the ______ ______
【正确答案】right person
【答案解析】
问答题
Say right away what you're calling about. Be ______ , and don't waste time.
【正确答案】brief
【答案解析】
问答题
If it's a ______ ______, say that you'll ______ ______ at once. Then start the call again.
【正确答案】bad line call back
【答案解析】
问答题
Speak slowly and clearly, but in a friendly voice, ______ while you're speaking.
【正确答案】Smile
【答案解析】
问答题
Don't use ______ terms or ______ , because the other person may not understand these as well as you do.
【正确答案】technical abbreviations
【答案解析】
问答题
Give important information, like figures, ______ , ______, dates and so on, slowly and carefully.
【正确答案】names quantities
【答案解析】
问答题
Don't ______ the other person even if you think you know what he or she is going to say.
【正确答案】interrupt
【答案解析】
问答题
Don't phone during the other person's ______ ______ - find out what time it is in the other country before you call.
【正确答案】lunch hour
【答案解析】
问答题
______ ______ all the important information you're given by the other person.