【答案解析】[听力原文]
Online Shopping
The world of electronic commerce, also known as e-commerce, / enables consumers to shop at thousands of online stores and pay for their purchases / without leaving the comfort of home. / For many, the Internet has taken the place of Saturday afternoon window shopping at the mall. / However, the same things can go wrong in cyberspace as in the real world. / Sometimes it is simply a case of a computer bug or poor customer service. / Other times, shoppers are cheated by clever scam artists.