| Dear Sir, I am writing {{U}}(21) {{/U}} a strong complaint about the {{U}}(22) {{/U}} treatment my guests, my colleague and I received when we visited your restaurant last Friday evening. On hooking a table for four by telephone on Tuesday we were {{U}}(23) {{/U}} that there would be room for us despite the fact that you had only been {{U}}(24) {{/U}} for a few weeks and were already booked. We appreciate that there must be great {{U}}(25) {{/U}} for restaurant meals at this time of the year in such a popular and {{U}}(26) {{/U}} area but we were not expecting such an ill-mannered reception on the part of your head waiter. Our Chinese friends are currently touring the "Shakespeare country" and were looking forward to a traditional English dinner in such a charming setting. But our hopes {{U}}(27) {{/U}} an enjoyable evening out were instantly spoilt when your head waiter informed us that he had received no booking in our name and, so, no table was {{U}}(28) {{/U}} for our party. My colleague and I protested at this and asked to speak to the manager, who, we were told, was unavailable. Your staff then offered us a table which we all had to share with another couple and no effort was made to {{U}}(29) {{/U}} the unpleasantness we had experienced. We also had to wait some {{U}}(30) {{/U}} time before the menu was brought to us. I trust you will give this complaint your prompt attention as the whole embarrassing incident was a great. disappointment to our guests and sets a bad example of our English hospitality. Yours sincerely, Paul J. Weller |