单选题 What problem does the man mention?

A、 He bought a defective product.
B、 He overpaid for a service.
C、 There is an error in his billing statement.
D、 There is a problem with his phone.

【正确答案】 C

【答案解析】解析：本题是询问男士所面临的问题，注意听男士所说的话。男士说“I just got our billingstatement，and it's a lot higher than usual．”，即他刚收到了账单，但是账单比平时要高很多，故正确答案是(C)There is an error in his billing statement．。

单选题 What does the woman suggest the man do?

A、 Call a service provider
B、 Contact a repair technician
C、 Ask for a payment refund
D、 Return a recent purchase

【正确答案】 A

【答案解析】解析：本题是询问女士向男士提出的建议。女士说“You should probably contact the phonecompany to find out what happened．”，即建议男士联系一下电信公司问问怎么回事，故正确答案是(A)Call a service provider。

单选题 What does the woman offer to do?

A、 Prepare payment
B、 Check a document
C、 Contact a service provider
D、 Request a discount

【正确答案】 B

【答案解析】解析：本题是询问女士主动要为男士做的事情。女士说“I can check the contract to make sure．”，即她可以去查看合同确认一下，故正确答案是(B)Check a document。