单选题
Questions 191-195 refer to the following two e-mail messages. To: Kelly Hoffman ＜kelly@glipublishing. com＞ From: Henry Samuel ＜henry@glipublishing. com＞ Date: December 23 Subject: Difficulty accessing the Internet Dear Ms. Kelly Hoffman, I suddenly had difficulty accessing the Internet. I had no problem accessing outside web sites this morning. But since I returned from lunch, I haven' t been able to access web sites outside of the company's networks. I contacted the technical support manager immediately, but I haven't gotten a response yet. My colleague, Ms. Carol Hewitt, said you helped her solve her technical problem before and suggested I make a call to you directly. Is there a problem with the company's Internet connection or is this problem unique to my workstation? Thank you very much for your help. To: Henry Samuel ＜henry@glipublishing. com＞ From: Kelly Hoffman ＜kelly@glipublishing. com＞ Date: December 23 Re: Problem with access to the Internet ear Mr. Henry Samuel, I'm very sorry for the inconvenience. Our technical support manager, Mr. Keith Wilson usually handles Internet problems but he will be out of the office until December 27, 2007. The failure of access seems to be occurring randomly. Almost all employees still have full online access but your workstation must be one of the ones that are experiencing connection problems today. To determine the cause of the problem and prevent it from happening again, I have forwarded your e-mail to our system administrators for further investigation. I expect to have the situation resolved within an hour. In the meantime, please delete your temporary Internet files. These files may have become corrupted and could possibly be contributing to the problem. Instructions for deleting the files can be found in your employee manuals. I will be leaving the office at 4 p. m. today. If you need further assistance after that time, please contact Mr. Gavin Newsom, my assistant. Kelly Hoffman Technical Support Department
单选题
What is true about Mr. Henry Samuel's computer problem? A. The problem first happened in the morning. B. The problem is unique to his workstation. C. The problem is the result of running too many programs. D. The cause of the problem has not been identified.
【正确答案】
D
【答案解析】高级问题 (第二篇文章)对Henry Samuel咨询的事项，Kelly Hoffman在回信中指出To determine the cause of the problem and prevent it from happening again(确定问题发生原因，防止问题再次发生)，由此可推断，Henry Samuel的电脑出现问题的原因不确定。对照第一篇原文，可知选项(A)、(B)与文章内容不一致。文中提到“上午没有出现问题”。原文还提到“您的工作站是今天出现连接问题的其中一个”，因此选项(B)“只有他的工作站发生问题(unique to his workstation)”不符合原文。选项(C)内容原文中没有提到。
单选题
Who was the person Mr. Henry Samuel first contacted? A. Mr. Gavin Newsom B. Ms. Kelly Hoffman C. Mr. Keith Wilson D. Ms. Carol Hewitt
【正确答案】
C
【答案解析】高级问题 (第一篇文章+第二篇文章)Henry Samuel首先联系的人是“技术支持部管理员(technical support manager)”，在第二篇文章中提到这个人的名字是Mr. Keith Wilson。
单选题
In the second e-mail, the word "randomly" in Paragraph 2, Line 1 is closest in meaning to______. A. irregularly B. periodically C. carelessly D. accidentally
单选题
What is Ms. Kelly Hoffman supposed to do? A. To consult a manual B. To purchase new software C. To replace her computer rather than repair it D. To consult a system administrator
【正确答案】
D
【答案解析】高级问题 (第二篇文章)Kelly Hoffman说：“我已将您的邮件转给系统管理员以作进一步调查。(I have forwarded your e-mail to our system administrators for further investigation. )”(D)项“咨询系统管理员(To consult a system administrators)”是对文章原句的变形，因此(D)为正确答案。
单选题
What is Mr. Henry Samuel instructed to do? A. To use a computer at a different workstation B. To delete files C. To inform Ms. Carol Hewitt of the problem D. To turn off the computer for a while
【正确答案】
B
【答案解析】初级问题 (第二篇文章)Kelly Hoffman请Henry Samuel“删除网络临时文件(please delete your temporary Internet files)”，因此(B)To delete files(删除文件)为正确答案。