How long did the man wait before his call was answered?

A、 Twenty minutes.
B、 Twelve minutes.
C、 Twenty-four minutes.
D、 Thirty minutes.

【正确答案】 A

【答案解析】解析：对话中男士提到他试图打了二十分钟，但不是电话占线就是电话录音让他选择按键，故答案为选项A。

单选题 Why did the man phone Interserve Customer Service?

A、 He wanted to know what the recorded message means.
B、 He didn't know which button to choose.
C、 He wanted to know if he can use his e-mail address while overseas.
D、 He wandered whether he can send messages without internet.

【正确答案】 C

【答案解析】解析：对话中男士提到他要出国几个月，他想知道在这期间他是否还能正常使用他的电邮地址。

单选题 What does the man think about the menu of options?

A、 Its meaning isn't ambiguous.
B、 It is far from clear.
C、 It is satisfactory.
D、 It is too complicated.

【正确答案】 B

【答案解析】解析：男士在对话中提到it was far from clear which of the options is correct for me，因此答案为选项B。ambiguous模棱两可的，含糊不清的。

单选题 Which department would the man have spoken to if he had chosen button two?

A、 Accounts and Billing.
B、 General Enquiries.
C、 Accounts and Service.
D、 The Reception Center.

【正确答案】 A

【答案解析】解析：对话中女士明确提到You should have chosen button 2．That’s Accounts and Billing，故A项为正确答案。

单选题 What will the operator do next?

A、 Make an official complaint.
B、 Improve the menu of options.
C、 Make a note of the man's complaint.
D、 Contact the man immediately.

【正确答案】 C

【答案解析】解析：男士建议女士将选择菜单设置的清楚一点，女士回答说I’ll make a note of that，因此C项为正确答案。