单选题 Questions 161-163 refer to the following memorandum.

Global Travel Club

To: Call center employees
From: Personal department
Date: June 20, 2007
Subject: Summer work hours
In anticipation of the growing volume of phone call traffic in the busy season, we decided to implement extended work schedule during the months of July and August. As of July 1, work hours will be changed from 8 a.m.-5 p.m. to 8 a.m.-6 p.m., Monday to Friday.
Telephone operators should confer with their fellow workers to adjust the work schedule so that one person remains at work after regular work hours to respond to client calls.
Employees can receive one of the three compensations for extended work hours. First, they can choose to be paid for overtime. Second, they can choose to get a special discount on China tour packages. Finally, they can choose to take 48 hours off from work.
* Coupons for the Jason Bookstore will not be available starting this summer.

单选题 Why was this memo written?
A. To thank employees for their dedication
B. To announce a plan to handle increased business
C. To schedule an upcoming company event
D. To attract potential customers

【正确答案】 B

【答案解析】中级问题
备忘录的制作目的一般在文章的开头就会涉及。备忘录通常都会以“如何处理预见的某种情况”这样的句式来揭示其目的。果然文中第一句是以In anticipation of和we decided to这样开头的句型，这样就一目了然找到了备忘录的目的。

单选题 Whom are operators asked to consult before arranging their work schedule?
A. The head of Personnel department
B. The quality control manager
C. Other telephone operators
D. A security officer

【正确答案】 C

【答案解析】中级问题
问题的关键词是consult(咨询，磋商)。因为consult和文章中的confer with (与……协商)同义，所以只要看confer with后面的内容，就可以知道正确答案了。

单选题 What is NOT being offered to employees?
A. Book coupons
B. Take off from work
C. A special discount
D. Overtime pay

【正确答案】 A

【答案解析】中级问题
问题中的“向职员提供的东西(being offered)”与文章中的职员可以接受的东西(can receive)是同样的意思，因此只要找出4个选项中和文章中关于可以接受的“3种补偿(three compensations)”不一致的选项即为正确答案。事实上，文中最后一句提到Coupons for the Jason Bookstore(书店优惠券)不能使用(not available)，这也可以帮助你很快找到正确答案。