填空题
·Read the text below about customer care．
·In
most of the lines(41-52)there is one extra word．It is either grammatically
incorrect or does not fit in with the sense of the text．Some Iines，however,are
correct．
·If a line is correct．write CORRECT on your Answer
Sheet．
·If there is an extra word in the line．write the extra
word in CAPITAL LETTERS on your Answer Sheet．
41．as well．While our Customer Helpline(charged at local rates)is the
42．first point of contact with when you want to make an enquiry
and
43．we receive a huge number of calls from customers-on
44．average，there are 50，000 calls a one week．Avai lable 24
hours
45．a day，seven days a week，365 days a year，our Helpline
on advisors
46．aims at to answer 95 per cent of all calls
within 15 seconds．There
47．are more than 200 advisors，working
in around the clock to
48．provide for this service．backed by a
further 80 support staff
49．who do handle any necessary
paperwork．Although our target
50．is to reply to letters within
10 working days，NatElectric regularly
51．responds within three
to four days，and we are especially proud of the
52．very high
standards achieved of our customer relations team．