【正确答案】 C

【答案解析】[听力原文]
W: Can I help you?
M: Yes, my son and daughter bought this pen here for my wife"s birthday, but it doesn"t work. So I"d like to exchange it.
W: I see. Do you have the receipt with you?
M: Yes. Here it is.
W: OK. Let me see the pen please. Hmm, it doesn"t work at all, does it? Was it dropped or anything?
M: No, but you can see that the point is bent a little bit.
W: Yes, it is. We"ll be happy to exchange it for you. Let me see. I"m afraid we don"t have another purple one.
M: Now what will I do?
W: Would you like to choose a different color? We do have this pen in black and yellow.
M: My wife doesn"t care for either of those colors. Don"t you have any other colors?
W: We have it with a red leather cover. That"s three dollars more.
M: I don"t think so. The children worked hard to save up the eleven dollars for this one. They would probably be upset if I paid for part of their present.
W: If you want, we can order another pen just like this one. There wouldn"t be any extra charge for it.
M: That sounds like a good idea. Would you please go ahead and do that?
W: We"d be very happy to. It will take a week or ten days. We"ll call you when it comes in.
M: Thank you very much.
W: You are welcome.

What is the conversation mainly about?

[解析] 本对话三道题选项中的buying a pen，exchanging，no ink，order another pen和pays for表明，对话可能与买钢笔有关。
选项均为名词性短语，且概括性较强表明，本题可能考查对话的主旨。
逻辑关系处设题。对话开头处男士提到，他的儿子和女儿给他们的母亲买了一支钢笔，可是钢笔有问题，所以男士想去调换，接下来的对话都是围绕换钢笔而展开的。由此可知，对话主要谈论的就是调换钢笔，故答案为C。

【正确答案】 D

【答案解析】[听力原文]
What is the probable reason that the pen doesn’t work?

[解析] B中的ink in it提示，it可能指代钢笔，再结合其中的dropped to the ground和point is bent可知，本题可能考查钢笔出现某种问题的原因。
逻辑关系处设题。对话中女士问男士钢笔是否掉到地上了，男士回答说没 有，但是笔尖有点弯。由此可知，钢笔不能用是因为笔尖有点弯，故答案为D。

【正确答案】 C

【答案解析】[听力原文]
What can be learned from the conversation?

[解析] 选项中的bought the pen，borrowed money，extra charge和pays for表明，本题可能考查买钢笔的某个细节。
逻辑关系和结尾处设题。对话中男士提到，钢笔是儿子和女儿买给他们母亲的生日礼物，如果他(父亲)花一部分钱把这只坏钢笔换成其他的钢笔，孩子们会不高兴的。于是女士建议男士改天再来，她会订购一支一模一样的钢笔，但不会收取额外费用，故答案为C。