单选题
Questions 169-172 refer to the following information. Brent's Merchandise Replacement Plan The Merchandise Replacement Plan(MRP) covers merchandise such as cassette players, portable radios, calculators, and electronic appliances under $300. A replacement voucher will be issued for a defective product and will be valid for 12 months from the original purchase date. Customers can request a replacement voucher at any time during this period by calling at (813) 502-3461. During the call, customers will be asked to provide the product and store codes printed on the original sales receipt. When this is done, they will be issued a replacement voucher and the authorization number, along with the instructions on how to send the defective product back to us. Do not return the product to the store. This Merchandise Replacement Plan will not cover products for damage due to spilled liquids, unauthorized repairs, or abuse or mishandling of the product by the user. This Merchandise Replacement Plan will be cancelled in the case of fraud by the user. The notification of cancellation will be sent by mail.
单选题
For whom is this information intended? A. Provider of telephone service B. Makers of electronic components C. Purchasers of electronic products D. Authorized repair center personnel
【正确答案】
C
【答案解析】初级问题 商品更换原则(MRP)适用于以下商品：盒式磁带播放器、便携式收音机、计算器以及300美元以下的家电，顾客从购买商品之日起12个月内“可要求更换有质量问题的商品(Customers can request a replacement voucher…)”，由此可知，这个信息针对的是“购买电子产品的人(Purchasers of electronic products)”。
单选题
For how long are products protected under this plan? A. For 1 year B. For 2 years C. For 3 years D. For 4 years
【正确答案】
A
【答案解析】初级问题 对有质量问题的产品，顾客可要求更换，“自购买之日起12个月内有效(for 12 months from the original purchase date)”，由此可知，商品保修期限是一年(For 1 year)。
单选题
How can a replacement voucher be obtained? A. By telephoning the number provided B. By faxing the request to (813) 502-3461 C. By making an appointment for repair D. By contacting the retailer
【正确答案】
A
【答案解析】初级问题 文中提到如需申请更换商品Calling at(813)502-3461，因此(A)By telephoning the number provided(拨打提供的电话号码)是正确答案。
单选题
What is NOT stated in the information? A. Brent may end the coverage if the customer provides false information. B. Defective products may be returned to the store for a full refund. C. Appliances used commercially are ineligible for the coverage. D. Only specific electronic items are covered by the plan.
【正确答案】
B
【答案解析】中级问题 文章提到“不要把商品退给售货商店(Do not return the product to the store)”，所以(B)项和原文内容不一致。