单选题 Questions 19 to 22 are based on the conversation you have just heard.
【正确答案】 D
【答案解析】[听力原文] 19-22

M: Well, here's your room, ma'am. Um... after you.
W: Why, thank you. Oh, what a nice, large room!
M: Oh, yes, it is. Now you'll find information about the facilities at the hotel in the directory, which is next to your telephone. Um, the TV is across the room in the corner, and you'll find your radio on the nightstand by the bed.
W: Fine. I see. Thank you.
M: Now, in the directory you'll find phone numbers and information about room service, our restaurants, and coffee shop. Uh, the two restaurants are on the second floor, and the coffee shop's in the lobby. Oh, by the way, we have a lot of nice shops here near the hotel, so you can do some shopping.
W: Oh, that's wonderful. Thank you very much.
M: Now, you can call the housekeeper if you need your clothes ironed or your laundry done. You can call the bell captain if you need something like a taxi. Uh, we also have tickets to the theater and sports events. Of course, we can always help you with your luggage.
W: Right. I see. Well, actually, there's only one thing I need to know. When is room service available?
M: Room service is available twenty-four hours a day here.
W: Oh, good. Why, thank you very much. I think I have it all down now. I'll be fine. Why don't you take this,, just a little something for your trouble.
19. Which of the facilities is not mentioned in this room?

[解析] 本则对话的练习主要集中在选项上,听音时要重点注意利用选项做笔记。答案集中在男士的第三句的介绍中,他没有提到D项。
【正确答案】 D
【答案解析】[听力原文]

Where can the woman do some shopping if she wants to?

[解析] 四个选项都是对话中提到过的,要注意记下和各个地点相关的信息,答案集中在第五句的介绍中。Directory意思是电话簿,和本题没有关系。餐厅在二楼,咖啡厅在大厅,商店在宾馆附近。
【正确答案】 A
【答案解析】[听力原文]

Who should she call if she wants her clothes washed?

[解析] 本题答案集中在第七句的介绍中,男士告诉女士需要服务时分别应找哪些人。英语中要洗的衣服专门用laundry来表示,男士说需要laundry done时找housekeeper(管家)。bell captain在美语里表示“领班”。
【正确答案】 B
【答案解析】[听力原文]

What might the man say finally?

[解析] 本题旨在考查考生对女士最后一段话的理解。在男士介绍了各种服务后,女士不仅谢谢他,说自己已经记下了,甚至还送给他一件小礼物。这虽不是给小费,但也可以看做是暗示要结束对话的行为,一般说来,对方也要表示谢意,并用Enjoy your stay祝客人过得开心。