单选题 Questions 14-15 refer to the following memo.
Bayside View Hotel

To: ALL Employees
From: Edgar Wagner, Hotel Manager
Re: Bayside View Hotel Customer Satisfaction Survey
July 20
Dear Employees,
As part of our ongoing effort to ensure that the Bayside View Hotel remains one of the premier hotels in the country, we have conducted our annual customer satisfaction survey.
The survey results showed customer satisfaction improved in two of four key service areas compared with the results from a survey done twelve months earlier. The areas showing improvement are Housekeeping and Food Services. Customer rating for Concierge Services remained the same, while a noticeable drop was shown for Front Desk Services.
Your department managers will provide you with more detailed results of the survey that pertain to your specific area of work, and will suggest ways to improve on services rated less than satisfactory.
单选题 What is indicated about the survey?
【正确答案】 D
【答案解析】[解析] 根据“we have conducted our annual customer satisfaction survey”可知，顾客满意度调查是每年都会组织的。
单选题 What department will probably have to make the most improvements in customer service?
【正确答案】 D
【答案解析】[解析] 根据“a noticeable drop was shown for Front Desk Services”可知，前台服务在为顾客的服务中需要最大的改进。