单选题 This is a story about how someone in a very difficult situation keeps her positive attitude. An award should go to the United Airlines gate agent in Denver for Being smart. She made her point when confronted with passenger who probably deserved to fly as cargo.
A crowded United flight was canceled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it has to be FIRST CLASS."
The agent replied, "I'm sorry sir. I'll be happy to try to help you, but I've got to help these folks first. And I'm sure we'll be able to work something out.
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "Do you have any idea who I am?"
Without hesitating, the gate agent smiled and grabbed her public address microphone." May I have your attention, please?" she began, her voice bellowing throughout the terminal, "We have passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to the gate. "
With the folks behind him in line laughing uncontrollably, the man glared at the United agent, gritted his teeth and swore, "Damn it all!"
She grinned and said, "I'm sorry, sir, but you'll have to stand in line for that, too./

单选题 The story took place ______.
【正确答案】 B
【答案解析】推理题。根据文章的第三段第一句可得知事情是发生在机场，故符合题意的选项是B。
单选题 What's the attitude of gate agent to the angry passenger?
【正确答案】 B
【答案解析】推理题。根据文章的第四段可以推断出检票员对于这位生气的乘客是非常有耐心的，故符合题意的选项是B。
单选题 The angry passenger ______.
【正确答案】 C
【答案解析】推理题。根据文章的第三段第三句可知这位生气的乘客不想重新预订机票，故符合题意的选项是 C。
单选题 The agent talked on the public address in order to ______.
【正确答案】 C
【答案解析】判断题。根据文章的第六段可知检票员是想让这位生气的乘客情绪稳定下来，故符合题意的选项是C。
单选题 What do you think of the gate agent?
【正确答案】 A
【答案解析】判断题。根据文章的第一段和第二段可以判断出作者对这位检票员的高度评价以及在后来这位检票员处理问题时所表现的聪明才智，故符合题意的选项是A。