Apologize Effectively1. Demonstrate your regretAdmit you are 1Don't 2your actionsMakes your apology less 3Accuse people of misunderstanding you2. 4 5 apologies are meaningful and show your attentionAvoid 6: impossible to address the issue3. Communication mattersListen to others and stay 7If the other party is still upset,take a 8redirect the conversation from 94. ConclusionApologizing isn't easy, make it 10
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【正确答案】 1、wrong and regretful,    2、justify,    3、sincere,    4、Accept responsibility,    5、Specific,    6、overgeneralization,    7、calm and open,    8、timeout/time-out,    9、negativity,    10、comfortable and effective    
【答案解析】解析：本题考查细节。录音结尾提到，道歉对双方都不容易，所以应尝试着以尽可能舒服并有效的方式来进行。