单选题

单选题 What shipment was Mr. Viola expecting to receive?

A、 Two large containers of vitamins
B、 Four bundles of documents
C、 Two 4-pound containers of protein powder
D、 A new credit card

【正确答案】 C

【答案解析】选项A错误，没有订购维生素。选项B错误，丢失的是文件，而不是部分订单。选项C正确。选项D错误，没有提到Viola先生收到一张信用卡。

单选题 What was the reason the shipment never arrived?

A、 World of Vitaminz ran out of stock of the item.
B、 Some important documentation was lost.
C、 His credit card was over the limit.
D、 It was sent to the wrong address.

【正确答案】 B

【答案解析】选项B正确。选项A、C和D作为解释在两封信中均未提到。

单选题 What"s going to take 4 to 10 business days to process?

A、 Mr. Shorter"s promotion
B、 Mr. Viola"s new order
C、 Documentation for the courier
D、 Mr. Viola"s refund

【正确答案】 D

【答案解析】选项A错误，没有提到Shorter先生获得提拔晋升。选项B错误，Viola先生没要求新的订单，他要求退款。选项C错误，文件丢失了，而不是正被处理。选项D正确。

单选题 How did the customer service representative treat Mr. Viola?

A、 She disputed the charge on his credit card.
B、 She was very helpful and cordial.
C、 She was irritated by his call.
D、 She told him to call Mr. Shorter personally.

【正确答案】 C

【答案解析】选项A错误，是Viola先生威胁要对这次信用卡收费提出争议，而不是客服。选项C正确，根据Viola先生所说，客服没有帮到他而且好像被他的电话激怒了，所以选项B错误。选项D错误，Shorter先生说Viola先生可以私下打给他，而不是客服打给Shorter先生。

单选题 Where is World of Vitaminz located?

A、 Omaha
B、 Oklahoma
C、 Nevada
D、 New York

【正确答案】 A

【答案解析】选项A正确。选项B和C在两封信中从未提及。选项D错误，Viola先生住在纽约。