填空题
.Dear Sirs,
I know that your company has a reputation (声誉) for quality products and fairness toward its customers. Therefore, I'm writing to ask for a replacement for a lawn mower (割草机).
I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska. I'm enclosing a copy of a receipt for the mower.
A month after I bought the lawn mower, the engine failed, and it was repaired under warranty (保修期). So far, I have had the engine repaired four times.
Now the engine has broken down again.
I have already spent more than $300 on repairs, and I am beginning to seriously question the quality of your mowers.
I am requesting that you replace this mower with a new one.
I hope that you will live up to your reputation of the good customer service that has made your business successful.
Faithfully,
Thomas Green
Letter of Complaint
Purpose of the letter: requesting a
1 for a lawn mower
Time of purchase: about
2 ago
Trouble with the machine:
3 Times of repairs so far:
4 Money spent on repairs: more than
5