填空题 .Dear Sir,
    Much to my regret, I write this letter to complain about your company's bad delivery service.
    The laptop (model number: AA/585) which I ordered from your company on Jan. 1 arrived yesterday. I am sorry to report that the laptop has been badly damaged. There was no unusual damage to the packing case, but when I opened it, I found that the front surface of the machine had been scratched.
    Since there is such damage to the laptop, I decide to file a complaint against the delivery service. Would you please let me know whether I should return the laptop to you for a replacement? Or should I take the laptop to your authorized service representative here? I will keep this laptop until I hear from you.
                                                                                                             

填空题 1.  What is Peter Smith's purpose of writing this letter?
    He writes this letter to complain about the ______.

填空题 2.  What is the model number of the laptop that Peter Smith ordered from the company?
    The model number of the laptop is ______.

填空题 3.  What did Peter Smith find when he received the laptop?
    He found that the machine had been ______.

填空题 4.  What is Peter Smith's demand on the company?
    He wants to return the product for a replacement or have an ______ there repair it.

填空题 5.  What will Peter Smith do next?
    He will ______ until he gets a reply from the company.