填空题
· Some information is missing.
· You will hear part of the presentation by the company's leader Mr. Jackson.
· For each question (16-22), fill in the missing information in the numbered space using one or two words.
· After you have listened once, replay the recording.

Successful Ways of Communication

Communication means: speaking, {{U}} {{U}} 1 {{/U}} {{/U}}and writing
An effective communicator is good at: {{U}} {{U}} 2 {{/U}} {{/U}}
How to be a good leader: {{U}} {{U}} 3 {{/U}} {{/U}}others' words
Ways of listening: listen carefully and with a (n) {{U}} {{U}} 4 {{/U}} {{/U}}mind
Eye focus establishes: {{U}} {{U}} 5 {{/U}} {{/U}}
Means beneficial to communication: {{U}} {{U}} 6 {{/U}} {{/U}}
Do not interrupt the speaker by: changing {{U}} {{U}} 7 {{/U}} {{/U}}