填空题
{{B}}PART OEN{{/B}}
·You will hear a public relations manager telling about the way to mm on the charm.
·As you listen, for questions 1-12, complete the notes using up to three words or a number.
·You will hear the recording twice.

Hints to turn on your charm
1. Influence people by paying ______ to others.
2. It is the key to successful ______.
3. Figure out boss or colleague's ______.
4. Be sure to command ______ when officemates seeking anything from each other.
Experts' ideas of turning on charm
5. Robert Cialdini's idea: use ______ as an influence technique.
6. Valenti's approach: ______ is necessary.
7. Buffer et al's strategic weapon: encourage the speaker's feeling of ______.
Other advice
8. Try to use ______.
9. Be sure to get your ______ focus on the speaker.
10. Remind yourself of other ______.
11. e.g. turning off ______ at the meeting.
12. putting aside e-mail for ______.
填空题