问答题 阅读下面短文，请完成短文后的2项测试任务：（1）从第16～20题后所给的6个选项中为第①～⑤段每段选择1个正确的小标题；（2）从第21～25题后所给的6个选项中选择5个正确选项，分别完成每个句子。在答题卡相应位置上将答案选项涂黑。
Reduce Differences in Dealing with People①　What makes some people so easy to get along with and others so difficult? We think that conflict (冲突) in a relationship happens when the focus is on the differences, rather than on the similarities.Think of it as “United we stand, divided we can’t stand each other.”
②　So bringing down differences is important to dealing with people you cannot stand.Success in communication depends on finding common ground, and then divying to lead the communication toward a new outcome.
③　An important communication skill will help you get along with others: blending.“Blending” refers to behavior by which you reduce the differences between yourself and another person.This skill is not new, of course; it is part of normal human contact.In fact, you already use it, to some extent.
④　You can blend with people in many ways.You may blend by changing your facial expression or degree of body movement to match that of the other person.You may also blend by divying to match the style and speed of the other person’s speech.And you may even blend with people by matching their ideas.
⑤　When people feel you’ve listened to them and you understand them, that’s the result of blending.It’s natural to blend with people you like or with people you share a goal with.It’s also natural not to blend with difficult people, but the result is serious.Without blending, the differences between you become the basis for conflict.
Task 1
A.Results of blending and not blending
B.New outcome after blending
C.Different ways of blending
D.Definition of blending
E.Reducing differences
F.Reason for conflicts
Task 2
A.similar conflicts
B.human relations
C.focus on the differences
D.suffer bad consequences
E.the seeking of common ground
F.match the speech style of othersSuccessful communication is based on .