单选题
If a customer buys something that does not meet his expectation, what is the advantage of dealing through electronic commerce over the present normal one?
A、
It will be easier for him to return the goods he is not satisfied with.
B、
It will be easier for him to get back the refund from the seller.
C、
It will be easier for him to get his complaints heard by the seller.
D、
It will be easier for him to complain about this to the seller.
【正确答案】
D
【答案解析】
由文章最后一段第二句话的后半部分“这种新技术也使消费者更加容易投诉使他们不满的公司”可知相符的答案为D)。A)提出的“容易退货”文章中没有涉及;B)中的“容易得到退款”与文章第二段的最后一句话相悖;c)最具有诱惑性,因为也提到了“投诉”问题,但是,原文只是说“容易投诉”,并没涉及到“能更容易使销售公司听到投诉”,这是两个概念的问题。
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